Privacy Policy

Effective Date: June 30, 2026

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared when you visit our website, submit a new client application, schedule a consultation, or use our cat sitting services. We are a California-based, independently owned cat sitting business serving clients in California.

Information We Collect

We may collect information you voluntarily provide to us, including:

• Your name and contact information, such as email address and phone number
• Information about your cat, including name, age, breed, care needs, routines, behaviors, medications, and other information you choose to provide
• Information about your home and access arrangements that is necessary to provide pet sitting services
• Information provided through our new client application
• Photographs you voluntarily upload as part of the application process, including photographs of yourself, your cat, and your home
• Information you provide when communicating with us by email, through our website, or during the client onboarding process
• Information necessary to process or coordinate payments
• Information provided when scheduling appointments or video consultations

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

Photographs You Provide

Photographs submitted by you through our application process are used to help us become familiar with you, your cat, and your home and to evaluate and prepare for providing our services.

We do not use photographs submitted by clients for marketing, advertising, social media, or public display.

Photographs you provide are treated as part of your application and client information and are handled in accordance with this Privacy Policy.

How We Use Your Information

We use the information we collect for purposes including:

• Reviewing and processing new client applications
• Determining whether our services are an appropriate fit for your needs
• Learning about your cat and their individual care needs
• Preparing for and providing cat sitting services
• Communicating with you about your services, appointments, and bookings
• Scheduling consultations and video calls
• Processing or coordinating payments
• Responding to questions, requests, and support needs
• Communicating with you about changes to our services or policies
• Protecting the security and integrity of our website and services
• Preventing spam, fraud, misuse, or other security issues
• Understanding how visitors use our website and improving its functionality and content
• Complying with applicable legal obligations

We use personal information only for purposes that are reasonably related to the circumstances in which it was collected and consistent with your reasonable expectations.

How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers when necessary to operate our website and provide our services. These providers may process information on our behalf and may include:

• Calendly, for scheduling appointments and consultations
• Zoom, for video consultations and client communications
• Stripe, for payment processing
• Google Analytics, for understanding website usage and performance
• Google reCAPTCHA, for website security and spam prevention
• Website hosting, security, and technology providers necessary to operate our website

These providers may collect or process information according to their own privacy policies and terms. We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, address security or safety concerns, or respond to an emergency involving a client or pet.

Payment Information

We offer payment through third-party payment services, including Stripe and Zelle. When you make a payment through Stripe, your payment information is processed by Stripe according to its own privacy and security practices. We do not need to receive or retain your full payment card information in order to provide our services. Information associated with payments may be retained as necessary for booking records, accounting, customer service, legal requirements, and business records.

Scheduling and Video Consultations

We use Calendly to schedule consultations and appointments and Zoom to conduct video consultations and check-ins. When you use these services, information you provide may be processed directly by those providers in accordance with their respective privacy policies.

Website Analytics and Security

We use Google Analytics to help us understand how visitors use our website, including information such as pages viewed, general traffic patterns, device information, and other technical or usage information. We use Google reCAPTCHA to help protect our website from spam and automated abuse. reCAPTCHA may collect information about your device, browser, and interaction with the website as necessary to provide its security function. These services may use cookies or similar technologies. Their collection and use of information are also governed by their respective privacy policies.

Cookies and Similar Technologies

Our website and certain third-party services may use cookies and similar technologies to provide website functionality, security, analytics, and a better user experience. You can adjust your browser settings to limit or block cookies. Some website features may not function properly if certain cookies are disabled.

Information About Your Home

Because we provide in-home cat sitting services, clients may voluntarily provide information about their home, including photographs, access instructions, security information, household details, and other information necessary to provide services. We use this information solely as reasonably necessary to evaluate, prepare for, and provide services, communicate with you, and address safety or emergency situations. We do not use photographs of your home that you submit through the client application for marketing or public display.

Photographs Taken During Pet Sitting

During a pet sitting service, we may take photographs of your cat for purposes such as providing updates to you about your cat's care. With your permission as provided in your service agreement, photographs we take of your cat during a pet sitting service may also be used on our website and social media accounts. We will not intentionally photograph or use photographs of you, your family members, or your home for these purposes. The specific permission and terms governing the use of photographs taken during a pet sitting service are addressed in the applicable client service agreement.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, communicate with clients, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary for these purposes, we may securely delete or dispose of it.

How We protect your information

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or through our website.

california privacy rights

California law provides certain privacy rights to California residents. The specific rights and obligations that apply to a business depend on the business's circumstances and whether it meets the applicable requirements of California privacy law.

Where applicable, California residents may have rights concerning their personal information, including the right to:

• Know what categories of personal information are collected and how that information is used or disclosed
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to applicable exceptions
• Opt out of the sale or sharing of personal information where applicable
• Receive equal service and pricing when exercising applicable privacy rights

We do not sell or share personal information for cross-context behavioral advertising. If you have questions about your personal information or would like to make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

california privacy requests

To submit a privacy request, please contact:

Email: thefabulouscatsitter@gmail.com

Please include enough information for us to understand your request and verify that you are the person whose information is involved.

We will respond to valid requests within the time required by applicable law.

Third-Party websites and services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When we make changes, we will update the Effective Date at the top of this policy. We encourage you to review this policy periodically.

contact:

If you have questions about these Terms & Conditions, please contact us:

Name: The Fabulous Cat Sitter
email: thefabulouscatsitter@gmail.com
website: www.thefabulouscatsitter.com

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